Contact Us
How Can We Help?
Whether you need guidance on choosing the right wellness product, have a question about your order, or want to learn more about our collection.
Choose Your Preferred Channel
Live Chat
Available weekdays during business hours
Frequently Asked Questions
How long will it take to receive my order?
Orders typically ship within 1 to 3 business days, with transit taking 5 to 8 business days within the Continental U.S. Total delivery time is 6 to 11 business days from your order date. Every shipment includes tracking so you can follow your package along the way.
How much does shipping cost?
We offer free shipping on most orders within the Continental U.S. (excludes AK/HI). Orders ship via USPS, UPS, or FedEx based on destination and package size. Please see our Shipping Policy page for full details.
What is your return policy?
We want you to be completely satisfied with your purchase. If something is not right, please contact our team within the return window outlined on our Returns page. We will walk you through the process and make it as smooth as possible.
Can I exchange my product for a different model?
Exchanges are handled on a case-by-case basis depending on the product and its condition. Reach out to our support team with your order number and the model you are interested in, and we will let you know your options.
How do I choose between a cold plunge and a massage chair?
It depends on what fits your wellness routine. Cold plunges are designed for cold-water immersion recovery, while massage chairs provide on-demand relaxation and muscle relief at home. If you are unsure, our team can help you find the right fit based on your space, goals, and budget.
What power or space requirements do your products need?
Each product listing includes detailed specifications for dimensions, weight, and electrical requirements. Cold plunges need a water source and drain access, massage chairs require a standard outlet and adequate floor space, and VR treadmills need clearance for safe movement. Check the individual product page or contact us for specifics.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
Drop Us A Line
Business Hours
Our Commitment To You
Fast Response
Our team responds to every message within one business day, so you are never left waiting.
Secure Shopping
Your personal and payment information is protected with industry-standard encryption at every step.
Thoughtful Curation
Every product in our collection is carefully selected for build quality, performance, and long-term value.
Free Shipping
Most orders ship free within the Continental U.S. with tracking included on every shipment.
Owned and operated by Lifetime Wellness Products. Located at 4113 Shaw Bridge Rd, Benton, AR 72015.
